Tech Support

Technical Services and Support

If you are an SCIS student, faculty or staff and need technical support please feel free to contact us.

request@cis.fiu.edu

– OR –

ECS 258 (9AM to 5PM Monday -Friday)

But, Please feel free to look at our FAQs below.

Undergrad Students

Wireless

Internet Access

Students should use the campus ‘FIU_SECUREWiFi’ wireless. Once you have connected, you will need to authenticate with your MyFIU credentials.

Lost and Found

I found something in the laboratory. Where can I turn it in?

Any found items should be taken to the laboratory managers in ECS 258.


I lost an item in the laboratory or classroom. Where can I go to see if it has been turned in?

If you have lost any items in the laboratory, you can try visiting the lost and found in ECS 258.

Printing

Which printer do I print to in the laboratory?

  • Students located in ECS 237 can print to ‘NP237’.
  • Students located in ECS 241 can print to ‘Venom’.
  • Students located in ECS 252 can print to ‘Pencil’.

Note: All of these printers support duplex (both sides) printing. Students are encouraged to print duplex whenever possible.


The printer is out of toner

Please send an email to request@cis.fiu.edu and we will replace the toner as soon as possible. If it is after 5PM, it may not be replaced until the following business day. In this case, you should print to another printer in another laboratory.


The printer is out of paper

Please send an email to request@cis.fiu.edu and we will deliver more paper as soon as possible. If it is after 5PM, it may not be delivered until the following business day. In this case, you should print to another printer in another laboratory.

Accessing your files off campus

SSH

Windows: Windows users need to download an SSH client first. Students can obtain a free SSH client called PuTTY fromhttp://www.chiark.greenend.org.uk/~sgtatham/putty. Once you have downloaded and installed PuTTY, connect using the following:

Host Name: ocelot.aul.fiu.edu
Port: 22

Click ‘Open’. Once you have clicked open, you will receive a prompt for your username.
Enter your FIU username and press enter. You will then be prompted for your password. Enter your password and press enter.

Note: You may receive a PuTTY security alert saying that the server’s host key is not cached in the registry. Click ‘Yes’ to continue.

Mac: Your Mac comes with an SSH client. Search for ‘Terminal’ in Spotlight.
Type the following command and press enter:

ssh yourUserName@ocelot.aul.fiu.edu

Note: You may receive a warning saying that the authenticity of host ‘ocelot.aul.fiu.edu’ can’t be established. Type ‘yes’. You will be prompted for your password. Enter your password and press enter.

Linux: Your Linux OS comes with an SSH client. Open a terminal and type the following command and press enter:

ssh yourUserName@ocelot.aul.fiu.edu

Note: You may receive a warning saying that the authenticity of host ‘ocelot.aul.fiu.edu’ can’t be established. Type ‘yes’. You will be prompted for your password. Enter your password and press enter.

For more information on SSH and Unix in general, please visit our Unix guide and tutorials page.


SFTP

You may use a graphical tool to remotely access your files off campus.

Windows: Students can obtain a free tool called WinSCP from http://winscp.net/eng/index.php

Once you have downloaded and installed WinSCP, run WinSCP and connect to the following host:

Host name: ocelot.aul.fiu.edu
Port number: 22
User name: yourUserName
Password: yourPassword
File protocol: SFTP
Click Login

Mac: Students can obtain a free tool called Cyberduck from http://cyberduck.ch/

Once you have downloaded and installed Cyberduck, run Cyberduck and connect to the following host:

Host name: ocelot.aul.fiu.edu
Port number: 22
User name: yourUserName
Password: yourPassword
File protocol: SFTP

Linux: GNOME users can use Nautilus. Click Places > Connect to Server and choose SSH -OR- download FileZilla

Host name: ocelot.aul.fiu.edu
Port number: 22
User name: yourUserName
Password: yourPassword

My login credentials do not work

Make sure you are using your Unix credentials and not your Windows credentials. If you have not logged in to a Unix server before, your username is your FIU username. Your FIU username is the first part of your email address before the ‘@fiu.edu’ and in the form: jdoe001.

If you do not know your FIU username, log into MyFIU, select Main Menu > Campus Solutions Self Service > Campus Personal Information > Email Addresses. You will see your ‘Campus’ email address in the form: jdoe001@fiu.edu. The characters before ‘@fiu.edu’ is your FIU username.

Your initial password is the first initial of your first name, followed by your Panther ID, and the first initial of your last name.

For example: A student named ‘John Doe’ with a Panther ID of ‘1234567’ would be ‘j1234567d’.

Email

I already have an email account elsewhere. Why do I need an FIU email account?

All official correspondence from FIU and the School of Computing & Information Sciences (SCIS) will be sent to your FIU email account.


How do I check my FIU email?

Students need to visit PantherMail at http://panthermail.fiu.edu


I have forgotten my password. What should I do?

To change or reset your password, visit the FIU My Accounts Web site at http://myaccounts.fiu.edu

If you need more help, please contact the UTS Support Center online at http://uts.fiu.edu or by calling 305.348.2284.

Account Information

Undergraduate Students


Students enrolled in School of Computing & Information Sciences (SCIS) courses are automatically given an account each semester. You can use your account to login to the Windows PCs, Macs, or Linux machines in the John C. Comfort Laboratory (JCCL) undergraduate labs located in ECS 237 and ECS 241. This access is granted for the duration of the semester only.

Your username is your FIU username. Your FIU username is the first part of your email address before the ‘@fiu.edu’ and in the form: jdoe001. If you do not know your FIU username, log into MyFIU, select Main Menu Campus Solutions Self Service Campus Personal Information Email Addresses. You will see your ‘Campus’ email address in the form: jdoe001@fiu.edu. The characters before ‘@fiu.edu’ is your FIU username.

Your initial password is the first initial of your first name, followed by your Panther ID, and the first initial of your last name. For example: A student named ‘John Doe’ with a Panther ID of ‘1234567’ would be ‘j1234567d’.

Note: If you registered late for a class, your account will be created within the next 24 hours after you have registered. Each semester your JCCL password is reset to the initial password. All accounts will expire on the last day of classes and it is your responsibility to maintain a backup of your computer files.


Graduate Students

Students enrolled in School of Computing & Information Sciences (SCIS) courses are automatically given an account each semester. You can use your account to login to the Windows PCs, Macs, or Linux machines in the graduate lab located in ECS 252.

Your username is your FIU username. Your FIU username is the first part of your email address before the ‘@fiu.edu’ and in the form: jdoe001. If you do not know your FIU username, log into MyFIU, select Main Menu Campus Solutions Self Service Campus Personal Information Email Addresses. You will see your ‘Campus’ email address in the form: jdoe001@fiu.edu. The characters before ‘@fiu.edu’ is your FIU username.

Your initial password is the first initial of your first name, followed by your Panther ID, and the first initial of your last name. For example: A student named ‘John Doe’ with a Panther ID of ‘1234567’ would be ‘j1234567d’.

Note: If you registered late for a class, your account will be created within the next 24 hours after you have registered. It is your responsibility to maintain a backup of your computer files.


My credentials work on the Linux machines but not the Windows PCs or vice-versa

There are two sets of login credentials. One set is for the Windows PCs and Macs and the other is for the Linux machines. If this is your first time logging in to one of the systems, your username is your FIU username. Your FIU username is the first part of your email address before the ‘@fiu.edu’ and in the form: jdoe001. Your password is the standard initial password which is the initial of your first name, followed by your Panther ID, and the initial of your last name.

For example: A student named ‘John Doe’ with a Panther ID of ‘1234567’ would be ‘j1234567d’.


It takes me a long time to login to the Windows PCs. What can I do to fix this?

The School of Computing & Information Sciences (SCIS) uses roaming profiles. Roaming profiles allow a user’s desktop and application settings to follow them no matter which workstation they login to on the domain. This roaming profile is downloaded to the computer when you login and uploaded back to the server when you log off. The reason it takes you a long time to login is because you have a lot of data in your roaming profile.

Your roaming profile lives in a hidden directory in your home directory called “.ad-profile-win7”. In Windows, C:\Users\ is your Roaming Profile. The most common culprits for slow logins are Dropbox and virtual machines. When installed incorrectly, these can add numerous gigabytes worth of data to your roaming profile which translates to a substantial login time.

The contents of this folder should not be modified while you are logged in to a Windows PC. You will need to SSH in to one of our Unix servers and move or delete the offending folders and or files from your roaming profile.


How do I change my Windows password?

Once your logged in, press CTRL + ALT + DELETE and select the option that says “Change a password”.


How do I change my Linux password?

Once your logged in, open a terminal and type ‘yppasswd’.

 

Faculty & Grad Students

Wireless

Network access for laptops

Faculty can use either:

  • ‘FIU_SECUREWiFi’ is the campus wireless. It is available throughout the campus and in the Engineering Campus.Once you have connected, you will need to authenticate with your MyFIU credentials.
  • ‘fiu-scs’ is the department wireless here in the School of Computing & Information Sciences (SCIS). It is only available within the ECS building. There is no password to connect to the wireless but you will need to authenticate with your SCIS credentials in a web browser.
Lost and Found

I found something in the laboratory. Where can I turn it in?

Any found items should be taken to the laboratory managers in ECS 258.


I lost an item in the laboratory or classroom. Where can I go to see if it has been turned in?

If you have lost any items in the laboratory, you can try visiting the lost and found in ECS 258.

Printing

Which printer can I print to?

If you do not have a printer in your office, you may use the following printers:

  • ‘Press’ is a large volume black and white printer located in the printer room in ECS 376B.
  • ‘Stapler’ is an all-in-one black and white printer located in the main office in ECS 354.
  • ‘Clipboard’ is a color printer located in the main office in ECS 354.

Note: All of these printers support duplex (both sides) printing. Faculty are encouraged to print duplex when ever possible and only use Clipboard when their job requires a color printer.


The printer is out of toner

Please send an email to request@cis.fiu.edu and we will replace the toner as soon as possible. If it is after 5PM, it may not be replaced until the following business day. In this case, you should print to another printer in the office.


The printer is out of paper

Please send an email to request@cis.fiu.edu and we will deliver more paper as soon as possible. If it is after 5PM, it may not be delivered until the following business day. In this case, you should print to another printer in the office.


I would like to print to another printer. How can I add that printer?

These procedures will guide you in adding one of our department network printers. If you have a local printer, you will need to install the specific printer drivers and software for your local printer

Windows: Open run and type \\papermill.cs.fiu.edu\[printer name] or simply connect to our print server by typing \\papermill.cs.fiu.edu and double click the printer(s) that you would like to add.

Linux: Instructions will vary depending on your distro of Linux. The following steps are specific to Fedora but should be similar for other distros. Go to Administration and Print Settings. Choose add a printer. Choose network printer.

Enter:

ipp://papermill.cs.fiu.edu/printers/[printer name]

If you would like to add all of our department network printers, create a file called “client.conf” in “/etc/cups”. In that file, enter “ServerName papermill.cs.fiu.edu”. You may need to restart your machine for the changes to take effect.

Mac: Go to System Preferences. Select “Print & Scan”. Click the plus (+) symbol and choose “Add Printer or Scanner…”. Select “IP” at the top. In address, enter “papermill.cs.fiu.edu”. Make sure “Internet Printing Protocol – IPP” is selected for Protocol. In Queue, enter “printers/[printer name]”. For Name, enter the name of the printer again. Make sure “Generic PostScript Printer” is chosen for Use. Choose “Add”.

Note: You may receive a message that says “Unable to verify the printer on your network”. Click “Continue”. Check the box that says “Duplex Printing Unit” as all of our network printers support duplex printing.


I would like to print from my own laptop. How can I do so?

You will need to be connected to our network to print from your laptop. You can do this by connecting to the ‘fiu-scs’ department wireless network or by connecting to our VPN server. Once you have connected to our network, you can add our network printers to your laptop and print jobs to them. For information on adding network printers, please see adding a printer above.

VPN

VPN Accounts

VPN accounts are offered for faculty members to connect to the SCIS department network and work remotely. In some special cases, graduate students who show a need for a VPN account may be granted one with prior approval by their sponsoring faculty. If you would like to request a VPN account, send a request to request@cis.fiu.edu

Please choose your operating system:

 

Windows NTWindows 2000Windows XPWindows 7LinuxMac OS X

Windows NT

Click on “Start”, “Settings”, and select “Control Panel”

Open up “Network”

Select the “Protocols” tab and then click on “Add…”

From the list select “Point to Point Tunneling Protocol” then click on “OK”

Insert the Windows NT 4.0 Workstation CD in the drive and in the text box type “<cd-rom drive>:\i386” then click on “Continue”

From the drop down box in the “PPTP Configuration” screen select “1” for “Number of Virtual Private Networks” then click on “OK”

In the “Setup Message” dialog click on “OK”

In the “Remote Access Setup” click on “Continue”

In the “Network” click on “Close”

Restart the machine

When the machine is back up click on “Start”, “Programs”, “Accessories”, then select “Dial-up Networking”

If you didn’t have any entries in the phone book click on “OK” otherwise click on “New…”

Type in the name that you want to call the connection then click on “Next”

Select “The non-Windows NT server I am calling expects me to type login information after connecting, or to know TCP/IP address before dialing” and click on “Next”

Enter “vpn.cis.fiu.edu” in the text box for the phone number and click on “Next”

Click on “Next” in the “IP Address” screen without changing anything

Click on “Next” in the “Name Server Addresses” screen without changing anything

Click on “Finish”

In the “Dial-UP Networking” dialog box click on “More” and select “Edit entry and modem properties…”

Select the “Server” tab and then click on the “TCP/IP Setting”

Uncheck “Use IP header compression” then click on “OK”

In the “Edit Phonebook Entry” click on “OK”

Click on “Dial”

Enter your assigned user name and password with Leaving the “Domain” text box empty and then click on “OK”

Windows 2000

Click on “Start”, “Settings”, and select “Control Panel”

Open up “Network Connections”

Open up “Make New Connection” then click on “Next”

Select “Connect to a private network through the Internet” and click on “Next”

Enter “vpn.cis.fiu.edu” in the text box and click on “Next”

Select whether you want to create the connection for all users or just your self then click on “Next”

Enter the name that you want to call the connection and click on “Finish”

Click on “Properties” and select the “Networking” tab

Uncheck everything except for “Internet Protocol (TCP/IP)” then click on OK

When connecting enter your assigned username and password and click on “Connect”

Windows XP Professional

Click on “Start”, “Settings”, and select “Control Panel”

Open up “Network Connections”

Open up “Make New Connection” then click on “Next”

Select “Connect to the network at my workplace” and click on “Next”

Select “Virtual Private Network connection” and click on “Next”

Enter the name that you want to call the connection and click on “Next”

Enter “vpn.cis.fiu.edu” in the text box and click on “Next”

Select whether you want to create the connection for anyone’s use or just your use then click on “Next”

Click on “Finish”

Click on “Properties” and select the “Networking” tab

Uncheck everything except for “Internet Protocol (TCP/IP)” then click on OK

When connecting enter your assigned username and password and click on “Connect”

Windows 7

  • Click on Start and go to the Control Panel
  • Click on View by and select the items to display as a Category
    • Click on the Network and Internet title

  • Click on Network and Sharing Center
  • Click on Connect to a network
  • Click on Connect to a workplace
  • Click on Use my Internet Connection (VPN)
  • Enter vpn.cis.fiu.edu under the Internet Address field
  • Enter your username/password for your VPN account
    • You must already have a VPN account. Your CS(.fiu.edu) email username/password is not the same credentials used to log in. If you need a account please email request.cs.fiu.edu

  • Finish!

If you encounter any problems send an email to request@cs.fiu.edu OR drop by ECS rm 258

Linux VPN Client setup

Prequisites
  • VPN registration (VPN registration page)
  • Kernel support for MPPE protocol (Microsoft Point-to-Point Encryption)
  • PPP daemon support for MS-CHAPv2 (Microsoft Challenge Handshake Authentication Protocol version 2) and MPPE
  • PPTP software (Point-to-Point Tunneling Protocol)
  • Working Internet connection
  • We cannot provide that, you must setup it yourself (Please note that 33Kbps modem connection will work … but SLOW, MPPE encryption adds significient overhead ..)
  • Precompiled (for RedHat 7.*) pptp-linux and ppp rpms are available at: pptpclient.sourceforge.net
  • Source rpms for above are available at: pptpclient.sourceforge.net
  • Patches applied to the standard RedHat packages are here: INSERT
  • A tarball archive of a patched pppd source as well as the kernel modules is available at: fiu-scs
  • Note: You only need this tarball if you are not running redhat or debian or if you want to compile and install the packages you need from source.


Setup

Once you’ve downloaded all above software proceed (as root on your machine) to:


ppptp

[root@lisa root]# /usr/sbin/pptp-command
1.) start
2.) stop
3.) setup
4.) quit
What task would you like to do?: 3
1.) Manage CHAP secrets
2.) Manage PAP secrets
3.) List PPTP Tunnels
4.) Add a NEW PPTP Tunnel
5.) Delete a PPTP Tunnel
6.) Configure resolv.conf
7.) Select a default tunnel
8.) Quit
?: 1 
1.) List CHAP secrets
2.) Add a New CHAP secret
3.) Delete a CHAP secret
4.) Quit
?: 2 
Add a NEW CHAP secret.
NOTE: Any backslashes (\) must be doubled (\\).
Local Name:
									
This is the 'local' identifier for CHAP authentication.
NOTE: If the server is a Windows NT machine, the local name
     should be your Windows NT username including domain.
     For example:
 
     domain\\username
Local Name: username
									
Remote Name:
									
This is the 'remote' identifier for CHAP authentication.
In most cases, this can be left as the default. It must be set if you have multiple CHAP secrets with the same local name and different passwords. Just press ENTER to keep the default.
									
Remote Name [PPTP]:*
									
Password:
									
This is the password or CHAP secret for the account specified. The password will not be echoed.
									
Password: ************* (your NICE password)
Adding secret username * ***********
									
1.) List CHAP secrets
2.) Add a New CHAP secret
3.) Delete a CHAP secret
4.) Quit
?: 4
1.) Manage CHAP secrets
2.) Manage PAP secrets
3.) List PPTP Tunnels
4.) Add a NEW PPTP Tunnel
5.) Delete a PPTP Tunnel
6.) Configure resolv.conf
7.) Select a default tunnel
8.) Quit
?: 4

Add a NEW PPTP Tunnel.
									
1.) Other
Which configuration would you like to use?: 1
Tunnel Name: FIUCIS
Server IP: vpn.cis.fiu.edu
What route(s) would you like to add when the tunnel comes up?
This is usually a route to your internal network behind the PPTP server.
You can use TUNNEL_DEV and DEF_GW as in /etc/pptp.d/ config file
TUNNEL_DEV is replaced by the device of the tunnel interface.
DEF_GW is replaced by the existing default gateway.
The syntax to use is the same as the route(8) command.
Enter a blank line to stop.
route: add -host vpn.cis.fiu.edu gw DEF_GW 
NOTE: replace DEF_GW above
with the ip address of your local gateway
route: add -net 131.94.0.0 netmask 255.255.0.0 ppp0
route:
Local Name and Remote Name should match a configured CHAP or PAP secret.
Local Name is probably your NT domain\username.
NOTE: Any backslashes (\) must be doubled (\\).
									
Local Name: username
Remote Name [PPTP]: *
Adding FIUCIS - vpn.cis.fiu.edu - username - PPTP
Added tunnel  FIUCIS
									
1.) Manage CHAP secrets
2.) Manage PAP secrets
3.) List PPTP Tunnels
4.) Add a NEW PPTP Tunnel
5.) Delete a PPTP Tunnel
6.) Configure resolv.conf
7.) Select a default tunnel
8.) Quit
?: 7
1.) FIUCIS
2.) cancel
Which tunnel do you want to be the default?: 1
1.) Manage CHAP secrets
2.) Manage PAP secrets
3.) List PPTP Tunnels
4.) Add a NEW PPTP Tunnel
5.) Delete a PPTP Tunnel
6.) Configure resolv.conf
7.) Select a default tunnel
8.) Quit
?: 8
[root@lisa root]#

Note: Above configuration encrypts and routes through the tunnel ONLY your communication channels to FIU networks. All other traffic from your machines goes unencrypted over your internet connection to the provider. Your NICE password is stored in CLEARTEXT in /etc/ppp/chap-secrets. (This could be a security problem on multiuser machines…)


Test it

Run:

[root@lisa root]# /usr/sbin/pptp-command start

You should see the output similar to the following:

 
Route: add -host vpn.cis.fiu.edu gw 64.129.118.41 added
Route: add -net 131.94.0.0 netmask 255.255.0.0 ppp0 added
All routes added.
Tunnel FIUCIS is active on ppp0.  IP Address: 131.94.127.*

To verify that your tunnel is running you may try:

[root@lisa root]# traceroute www.cis.fiu.edu
traceroute to leopard.cis.fiu.edu (131.94.125.219), 30 hops max, 38 byte packets
1  vpn.cis.fiu.edu (131.94.127.129)  68.169 ms  70.184 ms  80.097 ms
2  sagwa.cis.fiu.edu (131.94.133.5)  80.163 ms  79.496 ms  69.764 ms
3  leopard.cis.fiu.edu (131.94.125.219)  84.726 ms  79.591 ms  79.936 ms
[root@lisa root]#

Your first hop on the route should be named INSERT To stop the tunnel use:

[root@lisa root]# /usr/sbin/pptp-command stop
Sending HUP signal to PPTP processes...
[root@lisa root]#

To see the tunnel state use:

[root@lisa root]# /usr/sbin/pptp-command status
There is probably not a pptp tunnel up
[root@lisa root]# 

(As you may see even on the above output the detection is somehow flaky …)

Note: pptp-command is not very clever: watchout for multiple starting of the tunnel …


Troubleshooting
  • Are you registered?
  • Have you supplied correct VPN userid and password ?
  • Is your underlying internet connection working ?
  • Debug your connection attempts:
    1. Add debug keyword in /etc/ppp/options.pptp
    2. Edit your /etc/syslog.conf to contain line: *.* /var/log/messages
    3. restart syslog:
      /sbin/service syslog restart
    4. Watch the debug output:
      tail -f /var/log/messages
      during subsequent attempts
  • Consult the documentation:
    http://pptpclient.sourceforge.net.
  • What works over the tunnel?: Everything using IP should work – let me know about any exceptions you find ..

Mac OS

MacOS users must use L2TP over IPSEC to connect to our VPN. As there are special security requirements, instructions are sent on how to connect when a VPN account is requested. Please contact request@cs.fiu.edu if you already have a VPN account and need MacOS connection instructions.

 

If you feel that these instructions did not help enough, please email request@cis.fiu.edu.
Accessing your files off campus

SSH


Windows: Windows users need to download an SSH client first. Students can obtain a free SSH client called PuTTY from http://www.chiark.greenend.org.uk/~sgtatham/putty Once you have downloaded and installed PuTTY, connect using the following:

Host Name: wolf.cis.fiu.edu
Port: 22 Click ‘Open’. Once you have clicked open, you will receive a prompt for your username. Enter your FIU username and press enter. You will then be prompted for your password. Enter your password and press enter.

Note: You may receive a PuTTY security alert saying that the server’s host key is not cached in the registry. Click ‘Yes’ to continue.

Mac: Your Mac comes with an SSH client.
Search for ‘Terminal’ in Spotlight. Once you have opened a terminal, type the following command and press enter: ssh yourUserName@wolf.cis.fiu.edu
Note: You may receive a warning saying that the authenticity of host ‘ocelot.aul.fiu.edu’ can’t be established. Type ‘yes’. You will be prompted for your password. Enter your password and press enter.

Linux: Your Linux OS comes with an SSH client.
Open a terminal and type the following command and press enter: ssh yourUserName@ocelot.aul.fiu.edu
Note: You may receive a warning saying that the authenticity of host ‘wolf.cis.fiu.edu’ can’t be established. Type ‘yes’. You will be prompted for your password. Enter your password and press enter.


SFTP

You may use a graphical tool to remotely access your files off campus.

Windows: Faculty can obtain a free tool called WinSCP from http://winscp.net/eng/index.php

Once you have downloaded and installed WinSCP, run WinSCP and connect to the following host:

Host name: wolf.cis.fiu.edu
Port number: 22
User name: yourUserName
Password: yourPassword
File protocol: SFTP
Click Login

Mac: Faculty can obtain a free tool called Cyberduck from http://cyberduck.ch/

Once you have downloaded and installed Cyberduck, run Cyberduck and connect to the following host:

Host name: wolf.cis.fiu.edu
Port number: 22
User name: yourUserName
Password: yourPassword
File protocol: SFTP

Linux: GNOME users can use Nautilus. Click Places > Connect to Server and choose SSH -OR- download FileZilla

Host name: wolf.cis.fiu.edu
Port number: 22
User name: yourUserName
Password: yourPassword

My login credentials do not work

Make sure you are using your Unix credentials and not your Windows credentials. If you have not logged in to a Unix server before, your username is your FIU username. Your FIU username is the first part of your email address before the ‘@fiu.edu’ and in the form: jdoe001.

If you do not know your FIU username, log into MyFIU, select Main Menu > Campus Solutions Self Service > Campus Personal Information > Email Addresses. You will see your ‘Campus’ email address in the form: jdoe001@fiu.edu. The characters before ‘@fiu.edu’ is your FIU username.

Your initial password is the first initial of your first name, followed by your Panther ID, and the first initial of your last name.

For example: A faculty member named ‘John Doe’ with a Panther ID of ‘1234567’ would be ‘j1234567d’.

Email

I already have an FIU email account. Why do I need a School of Computing & Information Sciences (SCIS) email account?

All official correspondence from the School of Computing & Information Sciences (SCIS) will be sent to your SCIS email account.


How do I check my SCIS email?

Faculy can visit http://mail.cs.fiu.edu to check their mail on a web browser, however, we recommend you setup your mail account on a mail client such as Mozilla Thunderbird.

Mail server configuration

Incoming mail server

Server Name: imap.cs.fiu.edu
Connection Security: SSL
Port: 993

Outgoing mail server

Server Name: smtp.cs.fiu.edu
Connection Security: STARTTLS
Port: 587

I do not know or have forgotten my password

Send an email to request@cis.fiu.edu and the staff can assist you with resetting your password.


Setting up Procmail on your FIU-SCIS Account

Introduction

Procmail is a tool that is designed to filter your mail. In other words, it permits you to send your Email to different locations depending on its content. This is very handy because you can use it to do things like:

  • Split mail from different places into different folders
  • Delete mail from undesireable sources
  • Forward certain email to a script to process it further
  • Forward certain email to another address so you can read it elsewhere
  • and much more
Setting up Procmail

In the past, you used to have to use a “.forward” file to use procmail. You no longer have to do this, since *ALL* email is delivered using procmail. The only file you have to worry about is your .procmailrc file, which is located in your UNIX home directory. The first step is to create a mail directory inside your home directory, if you don’t already have one. Just type, in UNIX:

cd ~
mkdir mail
chmod 700 mail

The chmod command keeps other people from poking around in your mail directory, but allows you to access it. The second step is to actually create the file. For instance, in UNIX, type:

pico .procmailrc

(or emacs, or vi, or whatever editor you want; pico is easiest for beginners, though) Then, paste in the following. This is the procmail header, which defines various operating parameters.

# .procmailrc begins here
PATH=$HOME/bin:/usr/bin:/usr/ucb:/bin:/usr/local/bin:.
MAILDIR=$HOME/mail # Make sure it exists
DEFAULT=/var/mail/$LOGNAME
VERBOSE=off
LOCKFILE=/var/mail/.proclock.$LOGNAME
LOGFILE=$MAILDIR/.procmail.log
# Recipes go here
#
# .procmailrc ends here

Procmail automatically replaces “$LOGNAME” with your username and “$HOME” with your home directory. The LOCKFILE is used by procmail to keep two different procmail processes from accessing your mailbox at the same time, causing corruption. The LOGFILE contains a log of procmail transactions; this is handy if something is not working and you want to find out why. DEFAULT specifies the destination of all Email that does not match any recipies. Since there are no recipes yet, all your incoming email will go to DEFAULT, which is your mail spool.

Creating Recipes

A recipe is a rule that tells procmail what to do with a particular Email. Recipes must be placed after the header in your .procmailrc file, IE, after the “Recipes go here” comment in the above example. Here are some examples of useful recipes. Let’s say we have a jerk with the Email address “jerk@microsoft.com” who is sending you lots of annoying Email, and you want to stop seeing the messages. This recipe will do that:

# Begin procmail recipe
:1
^From.*jerk\@microsoft\.com.*
/dev/null
# End procmail recipe

Explanation:

[First Line] :1
There is always a : on the first line of every recipe. The number (in this case 1) after the : specifies how many rules follow for this recipe. All the rules must match for the recipe to take the message.

[Second Line] ^From.*jerk\@microsoft\.com.*
This line will match any Email that contains the above text. Since the From header is integral to most Emails, and contains the sender’s Email address, that line will match messages from “jerk@microsoft.com”. The line is a regular expression, so standard UNIX regular expression syntax applies.

[Third Line] /dev/null
The last line in a recipe tells procmail what file to send the message to. It is called the “action line”. In this case, we’re sending the message to /dev/null, which is the “bit bucket”, all data sent there is deleted. Remember that jerk@microsoft.com could always change his email address, or find another ISP. This won’t necessarily stop someone from harassing you. It is best to not brag about the filter; if the person doesn’t know his email is being deleted, he will likely continue sending the messages and wonder why you aren’t replying!

Example: Carbon Copies

Let’s say you want to do something with a message, like file it away, but still want the message to continue being processed by the remaining recipes. To do this, add a “c” after the number in the : line. For instance:

# Begin procmail recipe
:1 c
^From.*pelina\@cs\.fiu\.edu.*
/homes/$LOGNAME/mail/pelina
# End procmail recipe

The above recipe will save a CARBON COPY of all messages from pelina@cis.fiu.edu to the “pelina” mail spool file, and the message will still be delivered to your INBOX, provided there are no more recipes after this one that match that message and do something else with it.

Example: Forwarding

You can also use procmail to forward your mail. Say you get a lot of personal email at your school address from friend@yahoo.com, and you don’t want it distracting you at work. You can quietly forward that to your personal email (say it’s guru@foo.org) with a rule like this:

# Begin procmail recipe
:1
^From.*friend\@yahoo\.com.*
! guru@foo.org
# End procmail recipe

The “!” in the action line tells procmail to send the message to that address.

Example: Filing certain messages into folders

Here is another example of a procmail recipe; this one will take all messages from pelina@cis.fiu.edu and place them in the mail folder “pelina”.

# Begin procmail recipe
:1
^From.*pelina\@cs\.fiu\.edu.*
/homes/$LOGNAME/mail/pelina
# End procmail recipe

Since $LOGNAME is replaced by your username, messages from pelina@cis.fiu.edu will be stored in the mail spool file “/homes/username/mail/pelina”, which you can access from pine and/or imap.


Going on Vacation? Here is how to setup your vacation mailer.

If you will be away from the office for a while, you can set up vacation mode. This means that anyone who emails you will receive a message telling them that you are on vacation and will read your mail when you get back.

Setting up vacation mode requires minor UNIX usage; if you are not familiar with UNIX, we would be happy to set this up for you; simply E-mail us at request@cs.fiu.edu. There are two ways to set up vacation mode. The simplest way is to just use the “vacation” command. However, if you have a complex .procmailrc file (and you will know if you do), you may want to use the .procmailrc method.

vacation command

SSH into wolf.cs.fiu.edu and run command:

vacation

You will be presented with a text editor containing a default vacation message. Edit it to your tastes, then save the message. That’s it! Vacation mode is now set up. Feel free to test it by sending an E-mail to yourself; you should get an immediate response with your vacation message.

When you return, to turn off vacation mode, simply ssh into UNIX and type:

rm -f ~/.forward

This will remove the vacation script from your .forward file and return you to normal mail processing.

The .procmailrc method

If you have a .procmailrc file to sort your E-mail, you will want to use this method. It will work the same way for folks that E-mail you, but your mail sorting will be preserved. To set this up, simply add this section before the first rule in your .procmailrc file:

#
# vacation handler
#
:0 Whc:.vacation.lock
*!^FROM_DAEMON
*!^X-loopity-loop: yourusername@cs.fiu.edu
*^TOyourusername.*
| formail -rD 8192 $HOME/.vacation.cache
:0 ehc
| ( formail -rA”Precedence: Junk” \
-A”X-loopity-loop: yourusername@cs.fiu.edu”;\
cat $HOME/vacation-message.txt ) | /usr/lib/sendmail -oi -t

Replace all instances of ‘yourusername’ with your actual SCS username. Then, edit the file vacation-message.txt in your home directory, and place your vacation message in it. That’s all there is to it! Vacation mode is now set up. When you return from vacation, simply edit your .procmailrc file and remove or comment out the above section, and delete the file ~/.vacation.cache and you will return to normal mail processing.

Account Information

It takes me a long time to login to the Windows PCs. What can I do to fix this?

The School of Computing & Information Sciences (SCIS) we use roaming profiles. Roaming profiles allow a user’s desktop and application settings to follow them no matter which workstation they login to on the domain. This roaming profile is downloaded to the computer when you login and uploaded back to the server when you log off. The reason it takes you a long time to login is because you have a lot of data in your roaming profile.

Your roaming profile lives in a hidden directory in your home directory called “.ad-profile-win7”. In Windows, C:\Users\ is your Roaming Profile. The most common culprits for slow logins are Dropbox and virtual machines. When installed incorrectly, these can add numerous gigabytes worth of data to your roaming profile which translates to a substantial login time.

The contents of this folder should not be modified while you are logged into a Windows PC. You will need to SSH into one of our Unix servers and move or delete the offending folders and or files from your roaming profile.


How do I change my Windows password?

Once your logged in, press CTRL + ALT + DELETE and select the option that says “Change a password”.


How do I change my Linux password?

Once your logged in, open a terminal and type ‘yppasswd’.

 


Openfire Logo

Openfire

 

The School of Computing & Information Sciences (SCIS) maintains an Openfire chat server for our students, faculty, and administrators. Openfire uses the only widely adopted open protocol for instant messaging, XMPP (also called Jabber).To use this service, we encourage users to use Pidgin, a free chat client installed on our department computers. Open Pidgin and choose ‘Add Account’. Under ‘Login Options’ choose the following:

Protocol: XMPP
Screen name: yourUserName
Domain: chat.cis.fiu.edu
Password: yourPassword

Once you are done, click ‘Save’. If you would like more information about using Pidgin, visit https://developer.pidgin.im/wiki/Using%20Pidgin.
If you have any questions or comments about our chat service, please contact jabber@cis.fiu.edu.


Need to Recover a File?

Did you accidentally delete a file from your home directory (U: drive)? Do you need to restore a file from an earlier point in time? We strongly urge our students and faculty to store your data in your home directory (U: drive). This network drive is backed up regularly and snapshots of your home directory are taken daily every morning.

If you need to restore a file, follow the steps below:

  1. SSH to the server where your home directory lives. Generally, faculty, staff, and graduate students are on bear.cs.fiu.edu. Undergraduate students are on buffalo.cs.fiu.edu.
  2. Once you are logged in, type the following command: cd ../../.zfs/snapshot/n-backup-YYYYMMDD/users/[username] Where YYYYMMDD is the date you would like to go back to and [username] is your username.

There you will find your home directory as it was at the time of the snapshot that day. If you would like to restore a file or folder, simply type:

# cp [filename] ~

# cp -r [folder] ~

That will copy a file from the snapshot location to your home directory. If you are copying a folder, you must use the ‘-r’ option.


New to Unix?

Linux Logo

 

Check out this excellent tutorial on getting started with Unix:

http://www.tutorialspoint.com/unix/index.htm

 

 

 

 


Webspace

The School of Computing & Information Sciences (SCIS) provides our students with a webspace available to host your own website. Create a directory called “public_html” in your U: drive or UNIX home directory and place the website files in there.

Your website is accessible as:  http://www.aul.fiu.edu/~yourUserName

On Ocelot:

# chmod 711 ~

This sets your home directory world searchable

# chmod 755 ~/public_html

This sets your public_html directory world readable